Updated on, 02/04/2024

This Privacy Policy explains the policies of Euralb Ltd. regarding the collection and use of information we collect when you access https://www.euralb.com (“Service”). This Privacy Policy describes your privacy rights and how you are protected under privacy laws. By using our Service, you consent to the collection and use of your information in accordance with this Privacy Policy. Please do not access or use our Service if you do not agree to the collection and use of your information as stated in this Privacy Policy. Euralb Ltd. reserves the right to change this Privacy Policy at any time. This may happen without prior notice. Euralb Ltd. will post the revised Privacy Policy on the website https://www.euralb.com/

What information do we collect?

We collect information from you when you register on our site and place an order. Any data we request that is not required will be specified as voluntary or optional.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name surname, phone number, home address, billing address, e-mail address, mailing address etc. You may, however, visit our site anonymously.

Collection and Use of your Personal Data

When you use our Service, you will be asked to provide personal information that can be used to contact or identify you. Euralb Ltd. collects the following information:

• Usage Data
• Name and Surname
• Email
• Mobile Number
• Work Address
• Home Address
• Payment Method and last four numbers of your debit/credit card.

Usage Data includes the following:

• Internet protocol (IP) address of the computer accessing the site
• Web page requests
• Referring web pages
• Browser used to access the site
• Time and date of access

How do we collect you information?

Euralb collects and receives information from you in the following ways:

• When you fill out a registration form or otherwise provide your personal information.
• When you interact with our service.

Your information will be stored for up to 7 days after it is no longer needed for providing services. Your information may be kept for a longer period for reporting or record-keeping in accordance with applicable laws. Information that does not personally identify you can be kept indefinitely.

What do we use your information for?

At Euralb, the information we collect from you serves various purposes, all aimed at enhancing your experience and ensuring the quality of our services:

• Personalization: Your information enables us to tailor our services to meet your individual needs, providing you with a more personalized experience.
• Website Improvement: We use the information and feedback gathered from you to continually enhance and optimize our website offerings, ensuring they align with your preferences and expectations.
• Customer Service Enhancement: Your information enables us to efficiently address your customer service requests and provide the necessary support, ensuring a seamless and satisfactory experience.
• Communication: The email address provided during order processing may be utilized to send you important information and updates relevant to your order or request, ensuring you stay informed every step of the way.

At Euralb, we are dedicated to utilizing your information responsibly and effectively, with the ultimate goal of delivering exceptional service and meeting your needs with utmost satisfaction.

How do we protect your information ?

At Euralb, safeguarding your personal information is our top priority. We employ a range of robust security measures to ensure the utmost protection of your data when you interact with our platform:

• Password Protection: We utilize password-protected directories and databases to safeguard your information, ensuring that only authorized individuals can access it.
• SSL Technology: Our website is secured with SSL (Secure Sockets Layered) technology, which encrypts your data to prevent unauthorized access or interception during transmission over the internet.
• PCI Scanning: We actively protect our servers from potential threats by conducting PCI scanning, which helps to identify and mitigate vulnerabilities that could be exploited by hackers.

Additionally, we provide a secure server environment for all transactions. Any sensitive or credit card information you provide is transmitted using SSL technology and then encrypted into our payment gateway provider’s database. This information is accessible only to authorized personnel with special access rights, who are obligated to maintain its confidentiality.

Furthermore, we do not store sensitive information such as credit card numbers, social security numbers, or financial details on our servers after a transaction is completed. This ensures that your private information remains protected from unauthorized access.

At Euralb, we are committed to maintaining the highest standards of security to safeguard your privacy and provide you with peace of mind when using our services.

Compliance with the EU General Data Protection Regulation (GDPR)

Euralb Ltd is committed to upholding the principles of the General Data Protection Regulation (GDPR) (EU) 2016/679, which supersedes the EU Data Protection Directive 95/46/EC. As such, we have implemented a range of technical and organizational measures in accordance with applicable laws to safeguard the data we store, operate, or process concerning our clients.

Storage and Protection of Client Personal Information

Information collected through Euralb Ltd services may be stored and processed within the Albania and United Kingdom or any other country where Euralb Ltd operates. We do not transfer information to countries or jurisdictions lacking the stringent data protection standards found in your jurisdiction.

For any potential data transfers beyond EU borders, we ensure an adequate level of data protection through contractual provisions or other mechanisms recognized by relevant legislation.

All data collected is stored on servers owned and managed by Euralb Ltd, with comprehensive measures in place to prevent unauthorized access:

a) Our servers are located within data center facilities adhering to rigorous security standards, including stringent access controls, 24/7 onsite monitoring, and video surveillance.

b) Server access requires specific authentication protocols, bolstered by additional security measures to prevent unauthorized third-party access.

c) All Euralb Ltd staff members with access to personal information have signed non-disclosure agreements, committing to the confidential handling of your data for designated purposes.

d) While we prioritize data privacy and security, we cannot guarantee absolute protection against breaches. We employ industry-standard physical, technical, and managerial safeguards, including SSL encryption for sensitive information transmission. However, we advise that no method of online data transmission is entirely foolproof. For concerns regarding the security of your personal information, please contact us.

e) For EU customers, Euralb Ltd complies with the EU General Data Protection Regulation regarding the collection, use, and retention of personal data.

f) Your provided information, excluding client data, is utilized to operate, maintain, enhance, and support the requested services. Client data processing strictly follows the directives provided by applicable clients or users.

g) We respect your privacy rights and offer reasonable access to the personal data you’ve provided. You may request access, amendment, or deletion of your information by contacting us via the details listed on our website’s “Contact Us” page or directly via email data-protection@euralb.com. Upon request, we will delete or block any reference to you in our database.

h) Personal data is retained only for the duration of an active account or as required by law. We adhere to legal obligations, resolve disputes, and enforce agreements.

i) Euralb Ltd does not own, control, or direct the use of client data processed through our services. We act solely as a processor on behalf of clients, following their directives. Clients retain control over the collection, use, and processing of personal data contained within client data. As such, clients are considered data controllers under the GDPR, assuming associated responsibilities.

Euralb Ltd is not liable for the content of personal data within client data or other information stored on our servers at the discretion of clients. We are not responsible for how clients collect, handle, distribute, or process such personal information.

Do we use cookies?

Yes, cookies are tiny files that a website or its service provider transfers to your computer’s hard drive via your web browser, provided you permit it. These files facilitate the website or service provider’s systems in recognizing your browser, capturing, and retaining specific information. Read more : https://www.euralb.com/cookies-policy

Do we disclose any information to outside parties?

We prioritize the protection of your personal data and do not sell, trade, or otherwise transfer your personally identifiable information to external parties. However, we may engage trusted third parties to assist in website operations, business conduct, or serving you, provided they agree to maintain confidentiality.

Your information may be disclosed if required to comply with the law, enforce our site policies, or safeguard our or others’ rights, property, or safety. Nonetheless, non-personally identifiable visitor data may be shared with third parties for marketing, advertising, or similar purposes.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.euralb.com/terms-and-conditions.

Your Consent

By using our website https://www.euralb.com and our billing system https://cp.euralb.com , you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page include Date of update.

Contact Us

If there are any questions regarding this privacy policy you may contact us using the information below

Euralb Ltd
85 Great Portland Street,
London W1W 7LT,
United Kingdom
info@euralb.com

ENOR Technologies Ltd
Unaza St, White Palace, Floor 1, Office 2,
1032, Vorë, Tirana
Albania
info@euralb.com